Hampton Inn Salem East - Electric Road

Clean. Staff is accommodating when able to help

Location, breakfast, comfortable beds, friendly staff

Limited parking

Breakfast was great, hotel was clean, staff was supportive, location was great

Heat did not work in room and room also had a very musty odor

Clean, convenient location, good breakfast, late checkout time, and allowed us to check in a little early.

N/a

This was a great experience. The hotel front desk folks were so nice to change our reservations due to a pending snow storm. We also got a late checkout ($25) to 1 PM which we desperately needed. The hotel was exceptionally clean in all areas. The breakfast was adequate although there were no red meat alternatives. Chicken or turkey sausage/bacon would have been a welcomed addition. The staff throughout the hotel were very nice and attentive. The rooms on the backside are more soundproof as they are not on the main road but not a huge problem.

The location to the hospital was perfect. Comfort Inn just across the street was significantly cheaper, of about the same quality, but more inconvenient because we would need to use our car to get to the hospital. Hampton Inn's main selling point is proximity to the hospital.

1) the breakfast was very mediocre. I expect more for my money. 2) our room (615) was next to some sort of heavy machinery room (perhaps the HVAC for the common areas). Throughout the night, we heard significant noise from this machinery. 3) I had the impression that Hampton Inn was a top-quality hotel. My opinion of this chain has plummeted. I would rank them much better than Super8, but lower than Holiday Inn Express and Fairfield Inn.

I used this hotel because I was there for a family member that was in Lewis Gale Hospital. Our parking lot was within walking distance of the hospital. We didn't have to leave the property if we didn't want to. I did have to drive my elderly mother to the main entrance but I was able to walk to the hospital. The grocery store across the street also helped us not go far from the hospital. It also served hot food.. The breakfast at the hotel was amazing. 24 hour coffee and apples were given through the whole stay.

The room was extremely dark. The lighting is not adequate for the room. During the day we had to leave the curtains open for added light. Good thing we were assigned a room on the 6th floor so no one to see inside the room. The front desk was made aware and they get constant complaints about the lightening.