Dona Filipa Hotel

The hotel is a located right in the centre of the Vale do Lobo area within fifty yards or so of the restaurants/bars and beach area. The room we had was very comfortable as was the huge bed. We had a balcony overlooking the golf course and you could also had a view of the sea. The staff were attentive and accommodating.

There is no gym within the hotel which we found surprising for a 5 star. There was also construction work taking place beside the pool which we hadn't been informed about therefore couldn't use this area. However the hotel provided us with free access to the local beach club as recompense which was very nice.

Close to everything you need for short break and playing golf

Noise as workers renewing the decking by pool even at weekend so hard to relax by the pool. Why this was not done during the winter months before the high season starts and guests wanting to relax by the pool

De locatie is geweldig

If you like an old noisy hotel this is yours!

Breakfast very good

I didn’t appreciate the Reception Staff asking me if I would like to leave a ‘ Tip’ ! I had tipped on every meal and drink, gave the Breakfast Staff and Room Cleaners a tip on the last day ! This is the second time at the Hotel that I have been asked this by a female Receptionist on leaving and I consider it out of order !

Staff

It was all good

Friendly staff, Generous 5 star room space, view, and specification- thankyou for soap samples too. Breakfast buffet, had wide choices, all fresh. Good bar, with choice of TVs for U.S. Masters Golf and football, and a good bar performer.

Perhaps we arrived during a period of annual heavy maintenance- the whole beach was being reprofiled with JCBs and suction pipes, the decking around the pool was being ripped up, pool very cold, no gym or indoor pool option locally, even if we had to travel locally.

Location, room, internal public areas and staff.

The swimming pool was drained and the exterior of the hotel was tired. Lack of pool ruined the trip. The whole idea was to sit around the pool for 4 days over the Easter break. The hotel should have advised prior to arrival and I would have cancelled and stayed elsewhere in the area. Manager apologised and offered the use of facilities elsewhere, but that is not acceptable in a 5* (allegedly) hotel. It was a 'lump it' situation and because I didn't want the palaver of repacking and moving elsewhere, we lumped it. I used to regularly stay at the hotel in the past, but never again. The website contained no information about closed pool area onto which the restaurant looks. Spoiled weekend.

Room was v comfy. The manager, breakfast and pool bar staff were welcoming and excellent service. The pool was closed for maintenance (these things happen) but the alternatives offered were great. Such a good location in the resort.