Holiday Inn Newcastle-Jesmond by IHG

Staff were really lovely. Reception area looks nice.

Room felt shabby. Really outdated. Shower accessories rusty and need replacing. Hairdryer covered in dust. The room as a whole just felt neglected.

The staff is really friendly and also the whole bar area and restaurant is quite well kept. The rooms are not massive but they are comfortable.

My room's shower didn't deain properly not because it was clogged but the stopper was like stuck do i had to pull the whole thing out. The room's are like in a maze and the signaling is not clear or obvious i was going in circles for a while.

Very convenient- staff are so lovely

It is a bit dated

The location is ok.

Rooms are very old, and not well maintained. I asked for a quiet night, and even though I understand it was a saturday night; I got waken up every hour throughout the night by other rooms. Bed is old and not confortable, room was dirty, toilet paper roll was used before and not stamped, carpet felt full of dust.

Good location, good breakfast, very friendly and helpful staff. Reception area was bright and colourful and served Starbucks Coffee.

The hotel (beyond the reception area) looked quite tired. My room also looked quite tired. Curtains were in need of a clean, and there was a slightly damp/musty smell in the bathroom. The room was adequate for an overnight stay, but for the price paid, the room was a little underwhelming, dark and tired. Room in need of a refurb.

Super friendly staff. Comfortable bed. Clean room. Good breakfast. Easy location. Secure car park. You can open the windows for fresh air. Met expectations for the price

Some room fittings, and bathroom fittings were a bit tatty and could do with a refresh. Pillows were just OK, but a bit small and could've been more comfortable