Courtyard by Marriott Nashville at Opryland

Friendly staff. Antoinette was nice and helpful

No issues

I am writing to provide feedback on my recent stay at your hotel as a Bonvoy Titanium Elite member. Unfortunately, I must express my disappointment with the checking experience I had upon arrival. During my interaction with Ramon T., I found his demeanor to be lacking in basic courtesy and professionalism. As a guest, I do not expect over-friendliness or excessive welcome, but I do expect to be treated with respect and courtesy. Ramon's demeanor came across as angry and unwelcoming, making me feel as though I was inconveniencing him by staying at your hotel. In the hospitality industry, it is crucial for staff members to provide a warm and welcoming environment for guests. Ramon's behavior fell short of these expectations, and I believe that he may not be the best fit for a customer-facing role. As a loyal Bonvoy member, I value the quality of service provided by hotels within the network. I urge you to address this issue to ensure that other Bonvoy members do not have a similar negative experience at your property.

Conveniently located. Very clean

Would have loved an outdoor pool rather than indoors