Grand Hotel Sunderland

Everything from arriving to leaving was just perfect

Everything was perfect

This hotel is extremely dog friendly its so nice to be directly on. The beach all the pubs around have also been so dog friendly.This is my second visit and I'll be returning .

Location is great with great beach walks and a spa gym swimming pool jacuzzi steam room and sauna. It's not greatest hotel or the most modern but its clean friendly and comfortable

reception staff friendly and helpful. Leisure facilities i love.

Bar staff need a refresher course on hospitality. the evening of the england football match had meal we were cold i asked for the ourtside door to be closed and with a face on he reluctantly closed the door. Later my partner went down to bar area no tv's on and bar empty -no wonder. Asked to put tv on the lad put it on with no sound said he couldn't work the handset so had to go back to the room. No wonder everyone went to the stack with that attidude and what a loss of revenue for the hotel. The next morning we decided to have some food before leaving so ordered a cheese scone a sweet scone a sausage sandwich and 2 teas. the teas were given and 20 minutes later no food i questioned how long and to be told another 10 mins. i poined out that the tea was stone cold and the female behind the bar said well they should have said they wanted it with the food in a very curt manner and never offered a fresh cup. Then to top it all when the food eventually came the fruit scone was served on a very hot plate and the clotted cream was melted. On leaving i did report this to reception and he said he would report all to the bar manager.

Lovely friendly and helpful staff Great view from window Good and plentiful breakfast Nice sized mugs in bedroom for a brew. Very quiet at night Love the place its my 3rd visit

The pillows were very hard and uncomfortable Bedside light not good enough to read by.Could have done with a lamp at each side