DoubleTree by Hilton Oceanfront Virginia Beach

Clean, easy check in.

Noise! Front loaders started at 7 am!! Beep beep beep beep beep beep beep… we came for a concert and really wanted to sleep in.. DIDNT HAPPEN! 😢😳

The location was perfect, right on the beach and boardwalk, which made everything super convenient. My kids absolutely loved the indoor pool, and the on-site restaurant was amazing, even though it was a bit pricey. There were also plenty of shops nearby, so everything we needed was within walking distance. Overall, it made for a really nice and easy family weekend getaway.

Staff checked me in and mistakenly gave me a key to an occupied room. When I entered, I walked in on guests who were already inside relaxing. Extremely uncomfortable and unacceptable situation. To make matters worse, on our final night, the hotel checked us out without notice and attempted to resell our room. I realized something was wrong when the TV and Wi-Fi suddenly disconnected, and shortly after, someone tried to enter our room using a key. I was traveling with my two toddlers, and instead of resolving the issue professionally, the manager acted as if they were doing me a favor by “allowing” us to stay claiming we were a no-show, even though we had already checked in and paid the previous day. This was especially frustrating considering the same manager had reassigned us to that room after the initial incident and even offered a “complimentary” night, which was bs since the stay had already been paid for. I stood there 45 mins in my pajamas for him to call other managers asking what to do. Additionally, beach access points were closed, forcing us to walk around the building to reach the beach, which was very inconvenient with small children. Overall, the experience was disorganized, stressful, and poorly handled from start to finish.

Service top point

Nothing to say

The place smelled clean and was visually clean.

The extra charge for parking. That is such a petty charge. 99% of people going to VB are driving. The person checking us in has a great attitude but should be guided a little more on customer service and listening. Overall Marco did a great job!

That it was close to the boardwalk and beach

My family and I usually come here for our annual Virginia Beach trip and I feel like this place has gone down. Staff wasn't really accommodating and for the price this place just isint what it used to be. Hotel needs updating and good have been cleaner.

I love Mahi resteraunt. So it was nice to stay in the same hotel. I prefer this side of the beach versus the higher up (17th on up). It is quieter. Nicole was an amazing hostess. She was so funny and very nice. Always making sure we had what we needed.

Not having a microwave in my room. And a very tiny refrigerator, especially for the cost of the room.

Super Clean & staff was polite & helpful Hotel smelled sooo good & fresh My room was exactly like the pictures which is a plus

Elevators small