Days Inn by Wyndham Ankeny - Des Moines

I reserved this hotel in advance 2 rooms and they were pay at property. When I got to the front seat to check in the lady has told me that it was already paid for. However on my Expedia account it still said pay at property so somehow the hotel charged my card I had on file. And when I explained to her that she can not do that when It is pay at property she told me there was nothing she could do and the manager said the same thing in the morning when I spoke with them. My brother-in-law was actually supposed to pay for one of the rooms on his card and so the told me well he will just have to give you the money back then. So my thing is that they don't understand that they can’t just charger someone’s card without proper authorization. They did not understand this I couldn’t get it through to them I understood my brother in law was going to have to pay us back that was already being sorted out. But they can’t just charge people when they feel like it. It was bull the whole situation I wasn’t planning on using that card for the hotel but I guess whatever we will just never stay there again. Also didn’t help that breakfast there wasn’t kid friendly cereal or different options for them other than a waffle. Then the bedding had stains on it both beds. Shower presser sucked.

Liked the accessibility to the Interstate. Our bathroom door was broken so it wouldn't close plus the chain bolt on the door was missing so it wasn't a secure room.

Everything here was terrible. I don’t write reviews on things but this hotel put a bummer to the whole weekend. All the sheets, pillowcases and the few towels that were in the room had some sort of stain. One of the towels looked like somebody used it for a Kleenex and just folded it back up. Nowhere to hang towels. There were holes in the Sheetrock in multiple places. No battery in the smoke detector (I didn’t go looking to see if there was, just happened to look up and see the door that covers the battery was open and there wasn’t one in it. Side tables were sticky. The installation stickers were still on the tub and the toilet but both were clearly not just recently installed before our stay. My only advice to you if you’re thinking of staying here… don’t!

None

Good hotel if stay for one night. You carry your luggage upstairs, no elevators. Paint peeling from walls and rusty doorknobs, etc.

Easy to find and easy access to interstate to leave in the a.m. Evening clerk was very helpful in finding a restaurant and movie theater.

Liked the vinyl flooring

Lingering smell

The room looked remodeled - Beds were really comfortable - Bathroom really nice shower/bathtub looked brand new but no treads so you can fall easily no matter your age and no towel racks or bars in the bathroom/shower. -Sink outside bathroom weird. -Hairdryer is not mounted under the sink -Coffee packets but no coffeemaker -Door catches doesn't close all the way have to really pull it. - Sign on front door saying no vacancy that's ok I had a reservation but I walk in no pleasantries of hi, hello just can I see your driver's license -The lady that checked me in didn't tall me about the free breakfast and where it is or times!! I got this hotel because a lil closer and free breakfast but never got told the times so missed out. - Had to drive around the back to park and the back door has not enough room to try to use your key and open with all your belongings. -Back door is just one BIG step not 2-3 at least -Railing at backdoor going upstairs is not SECURE it is falling off with any weight on it

For Days Inn. Yep, might the needs and expectations