Holiday Inn Express Hopewell - Fort Lee by IHG

Excellent free breakfast. Nice staff.

Clean

They never went to the room to clean or put new towels pr take the trash out

Honestly nothing.

Rating: 5.8/10 — Disorganized, Outdated, and Shockingly Rude Staff I would not return to this location. What was supposed to be a special birthday celebration was marred by technical glitches, a hot room, and some of the worst customer service I have ever witnessed. 1. Booking Chaos Despite confirming my reservation with both Booking.com and the physical hotel three days prior to arrival, the front desk couldn't find my reservation at check-in. The clerk claimed it was completely "deleted" from their system and told me to handle it. After a stressful 40 minute call to Booking.com, they finally sorted it out with the hotel, but this is a major administrative red flag. 2. Room Temperature I checked in at 3:45PM to decorate the room for the birthday boy, cranking the AC down as low as it would go. When we returned over seven hours later at 11:30 PM, the room was hot—the AC never stayed on. When front desk staff came up, they claimed it was a "motion-detected AC" that shuts off if the room is empty. A warning about this would have been nice, especially since it completely ruined the "surprise" environment I had spent afternoon hours setting up. 3. "The Evil Biscuit Maker" at Breakfast The breakfast experience was downright jaw-dropping, entirely thanks to an employee named Clara (or Clarna). * First, I watched her rudely confront a guest who was making a waffle because of a few cereal crumbs, snapping, *“Did you really just leave your mess and not clean it up?! You expect me to clean up your mess?!”* * When breakfast hours ended, she physically shooed me out of the area and slammed the door directly behind me. * To top it off, she shut the opposite door right in the face of a gentleman who was politely trying to get a cup of juice for his young daughter. 4.

Was very expensive for the neighborhood/ location... was a decent hotel and was clean but almost $200 a night in Hopewell... really?