Best Western Chula Vista/Otay Valley Hotel

Breakfast

Bathtub

The convenience and the breakfast served in the mornings

Nothing

Reservé last minute un par de horas antes de llegar al hotel. Por error elegí una habitación con una cama y debí haber reservado una con dos camas. Al llegar me di cuenta y pedí el cambio. En recepción me dijeron que tenía que pagar otra habitación o quedarme con una cama. Hablé a booking y tampoco fueron de mucha ayuda. Tuve que pagar 50% extra solo para hacer el cambio. Eran las 11 de la noche. Pudieron haber hecho el cambio, tenían disponibilidad con una y con dos camas. Abusaron de la situación, Pésimo servicio.

Muy completo, delicioso y excelente en higiene

Todo bien.

Breakfast not to tasty. Location was excellent. Staff was very friendly.

Mold on bathroom ceiling

Our experience at this property was, quite frankly, a series of mounting red flags that began at the curb and ended with us checking out only six hours after arrival. Despite the hotel's 3.5-star rating, the reality of the stay was far below any acceptable standard of hospitality. Arrival and Financial Discrepancies The approach to the hotel was immediately off-putting; we had to navigate through a gas station and past an aggressive individual shouting at passing traffic. Upon check-in, the experience remained rocky. I was advised of a $100 incidental deposit, yet the receptionist attempted to process my card for $122.66. It wasn't until I questioned the "extra" charges that he corrected the amount. A Compromised Atmosphere Finding our room which was situated directly alongside the noise of the I-805 freeway required navigating a parking lot that felt genuinely unsafe. Several vehicles were occupied by people simply loitering, and the air was thick with a heavy, overwhelming scent of marijuana. The Final Straw The interior of the room offered no sanctuary. It was completely saturated with the odor of stale cigarette smoke, making it clear that cleaning protocols were either ignored or ineffective. We left for our daily activities within ten minutes of arrival, but the dread of returning stayed with us all afternoon. Decision to Leave: Ultimately, the environment was so distressing that we couldn't justify staying. Just six hours into our booking, we officially checked out. I told my wife that I would much rather endure the drive home than spend a single night in those conditions.