Fairfield Inn by Marriott Boston Sudbury

Breakfast sausage wasn't tasty, they tasted like they were cooked to long

Extremely accommodating and friendly

Good value

Excellent Breakfast! All freshly prepared, wide variety of items, coffee was great!

N/A

The staff is great!! They make every visit easy which is why in Sudbury I always stay here

We have stayed here before and always enjoyed it. This time our shower was dirty and we had problems with the door (which were promptly fixed). The management is attentive, the breakfast is good and the staff is friendly so I am hoping shower was an anomaly.

Location

The good: 1. Location was perfect for events in Sudbury 2. Lobby area offered comfortable couches to relax in with family 3. Easy, free parking The bad: 1. WiFi didn’t work the entire 2-days we stayed there, the front desk acted surprised but wasn’t sure how to reboot the router after we asked them to try. Then another guest walked in and asked if they had fixed the WiFi yet - which told us they certainly knew about the issue. One of the nights the front desk private WiFi wasn’t working either so check in was a disaster for guests. 2. The smells. The elevator reeked of stale cigarette smoke the entire time and the hallways reeked of a cheap scent to cover up an even worse smell - nauseating actually. 3. The bed. The bed was among the worst I’ve ever experienced. It was hard and cheap but also slanted ridiculously towards the floor. One side of the bed must have sloped 4” down from the other wide of the bed. I woke up sore and tired, and only got a few hours of sleep each night. Upgrade that awful mattress in 320! 4. Overall wear and tear. The first room we checked into had a broken door, so we had to move rooms. 5. Staffing. The staff didn’t sit at the front desk even during regular hours so you had to wait for help. And there only ever seemed to be 1 person working. Due to WiFi issues, I had to wait about 15 minutes while the staff struggled to check in the guest in front of me. It was frustrating because I had a simple request. She knew I was already checked in so I wish she’d acknowledged me to see what I needed rather than making me wait when the systems were obviously down and it was going to take awhile to get the other guest checked in. 6. Did I mention the WiFi? We were not able to work, as planned, the hotel doesn’t seem to care. Don’t stay there if you need WiFi to work remotely. I saw another review suggest that Marriott audit this property and I agree. It seems to be in a death spiral. I know Fairfield’s aren’t meant to be fancy but this one was substandard even at the level expected of a Fairfield Inn.