Vancouver Yuelai Guesthouse

Quiet. Professional

All good. Thx

The reidence was very clean. There were other people stsaying there and hardly heard them at all. The owners were very cordidal. Our Bathroom sink and tub did not drain wel. Also could ot have a bath, if you wanted one. I would recommend.

We liked the location, since it was close to our travel target.

The bathroom could be more clean. The combination of shower door and shower curtain was not pragmatic.

Room and beds were comfortable, felt homely. Property very clean. When arriving met a gentleman who gave us very little information, asked name and told us we were downstairs and gave us door code. But that was it. No more info, so we were not sure what we could access. There was a kettle and mugs in our room, we noticed some beverage items in the entrance but not sure if we could access, being respectful that this was also someone’s home, owners lived at property. On leaving we met a lady assume owner who was very polite and friendly.

It was very clean and great location near family. Quiet and restful.

• The owners were unexpectedly rude and unprofessional. • We had initially booked for three guests, but at the last moment, my younger daughter joined us. Upon arrival, we informed the owner that we would be four people, and we agreed to pay the amount corresponding to seven days. • That evening, the owner’s wife entered our room and began shouting that there were more guests than agreed. We explained that we had already informed her husband, but she insisted aggressively. Fortunately, her husband arrived, heard the commotion, and calmed her down. • Every morning, the owner knocked on our door requesting payment, even though it was the weekend and currency exchange offices were closed. His persistence felt unnecessary and uncomfortable. • The cleanliness of the room was below expectations: there was a significant amount of dust, the bathroom ventilation fan was very dirty, and even the toilet paper had dust on it. • During our 7-night stay, towels were never changed, nor was the room cleaned. On the third day, we requested clean towels and were told to bring the used ones to them instead of them collecting them. • On the day of departure, check-out was scheduled for 11:00. At 10:45, the owner knocked on our door telling us to leave immediately. When we pointed out we still had 15 minutes, he also asked us to take out the trash ourselves. • As we were leaving, the owner’s wife loudly demanded to know where the key was. We told her we had left it in the door. There was no farewell or thanks from either of them. • Communication was difficult, as their English was very poor, and we often had to try to understand what they were saying in Chinese.

Great clean guest house.