Sonesta Essential Rapid City

A little run down…torn curtains.

Check in was long and tiresome with a new girl

The first two rooms were unacceptable. The third room we accepted, Howe we didn’t foresee that the toilet didn’t work (we had to seek out a plunger) the heater didn’t work and was blowing loud cold air even though we set it in the mid 70’s) some loud Additional fan kept turning out, which we shut off eventually. The internet didn’t work, so the TV was unwatchable with apps not working. The floor carpeting was damp. We froze and didn’t sleep well. The complimentary breakfast continued to be out off . Ended up not having breakfast here as items were out.

Room are ok

Old and filthy. Blood on the shower curtain and shower wall. Food smeared on the desk. Non smoking room still smelled like smoke. Pillows were like big cotton balls. Sorry for poor rating but true

Room smelled like a very damp basement, was very dilapidated and there were damages to the walls and lots of water stains on the ceiling in the bathroom. There was a lot of noise like an AC noise or water running in the pipes that didn’t go away even after I turned off the ac and did not let me sleep well. I needed to check out early at 5 AM and the receptionist at the checkout was very rude and unprofessional. The best thing about this hotel was leaving it.

Poor, the front desk staff appeared to be on drugs and the room they gave us was occupied

Room was decent. Beds and bathroom amenities were nice. But there was no laundry detergent and housekeeping was tardy. The 3 guys at the front desk were very helpful.

The service was super friendly!! The lobby is gorgeous. This is more "motel" style with the doors/room access from outside... It's an older building - could use tlc, but was clean and comfy

There were cleaning rags left in the bathroom. There was leftovers from the previous occupants left in the fridge. Bathroom fan was filthy. The air conditioner fan was rattling and clicking all night.