Home2 Suites By Hilton Shreveport

Very clean

Pitiful water pressure in the bathroom sink.

The property and room were fine. The breakfast was slim. The main issue is the hotel charged my credit card after I had paid Expedia for the room 5 days in advance. I had a 40 minute chat with Expedia and another 20 minute phone call to resolve the issue. The Expedia agent told me the hotel had charged Expedia’s virtual card for the room, but the hotel couldn’t see it and charged my card too. That is totally unacceptable, and should have been between the property and Expedia. Maybe next time, the hotel will contact Expedia and actually solve the issues and not make it my problem. I am giving the property benefit of the doubt that they weren’t trying to scam me. Barely.

The room and hotel overall were really nice. I like how Home2 Suites are set up with snack options available 24/7 downstairs. Getting to the hotel was difficult because of construction happening on the main highways (not the hotel's fault!). Overall, a good place to stay.

At check-in, I was advised there would be a "charge of $25 for incidentals." I am not sure what the purpose of your website is when hotels listed on it can add a 12.5% charge to the prices you quoted for "incidentals." The staff was polite and friendly, room was clean, and appeared to be well kept, but the A/C did not kick on all night. By the time I realized it I was already in bed and thinking it was just slow to cool, but it actually never came on. Apparently, it was just pushing air around. They actually had it set on "Heat" when I got there. Why the heat was on, I have no idea since it was in the 90s outside. If they were trying to save money by not cooling off rooms, I get it, but to have the room set on heat made no sense. Should have had it totally off or on Cool but set on 80. The alarm clock in the room went off as it had apparently been set and not turned off, so interrupted what little bit of deep sleep I was getting. I went for a higher end hotel because I wanted a good nights sleep, but the lack of AC defeated that. I used you website because it listed a cheaper price than going through the hotel's website, that was also pointless due to the $25 "incidentals" charge. Disappointed all around.

Everything was good 👍

clean room, nice staff, it could use more parking toward the front but overall it's a great place to stay and I have stayed here the last couple of times that I have came to Shreveport.