Casa Kaoba Hotel & Suites

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

It was good!

Very good

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

This place had the air of a business about to go under. The property was nice but the cleaning was not kept up - every lounger was covered in bird poop. Our room had significant termite damage in one bathroom, drapes were dirty and the fixture was bent, and lots of water damage from one air conditioner. When my husband tried to buy us a couple of beers, they were short on beer and available staff didn't know how to ring it in. All that said, we got a great deal on our room, and staff were lovely. The breakfast was good!

Don’t be there

Very run down and filthy

Great price! Very close to all parks in the area. Very close to dining and shopping area! Unique hotel features! Front desk was very helpful!

Really liked the scenery! Rooms and bedding were clean. Friendly staff and great breakfast! Also liked that we could get towels there to go to the beach 🏖️