Sonesta Simply Suites Houston – NASA Clear Lake

This hotel is remodeling, the environment is terrible. Below are the major problems we experienced: 1. One room had a strong, unbearable odor. 2. Another room had cockroaches present. 3. Another room had visible holes and damage to the walls. 4. Two rooms were barged into late at night by staff, who stated the general manager had instructed them to enter due to an internal error booking error. Children were inside both rooms and were terrified. This occurred without warning and without knocking beyond a quick attempt. 5. The property was undergoing major renovations, making it difficult to access rooms, and the front entrance was unusable. 6. Construction noise and strong chemical smells were constant throughout our stay. The most alarming issue was the late-night unauthorized entry, which is a serious safety breach. This created fear and distress for our children and made us feel unsafe in our rooms. I immediately reported all of the problems listed above to the front desk upon discovery. The response I received was that the issues would be escalated to the management and that I would be contacted. However, no one contacted me directly even after I checked out, and no one offered an apology to the children who were terrified by the events. I was traveling with five children to attend a local robotics competition. If I had been informed that the hotel was undergoing renovation beforehand, I absolutely would have booked another property. However, we were only informed after our entire group had arrived at the front desk, making it impossible for me to cancel and move to another hotel at the last minute

This hotel is remodeling, the environment is terrible. Below are the major problems we experienced: 1. One room had a strong, unbearable odor. 2. Another room had cockroaches present. 3. Another room had visible holes and damage to the walls. 4. Two rooms were barged into late at night by staff, who stated the general manager had instructed them to enter due to an internal error booking error. Children were inside both rooms and were terrified. This occurred without warning and without knocking beyond a quick attempt. 5. The property was undergoing major renovations, making it difficult to access rooms, and the front entrance was unusable. 6. Construction noise and strong chemical smells were constant throughout our stay. The most alarming issue was the late-night unauthorized entry, which is a serious safety breach. This created fear and distress for our children and made us feel unsafe in our rooms. I immediately reported all of the problems listed above to the front desk upon discovery. The response I received was that the issues would be escalated to the management and that I would be contacted. However, no one contacted me directly even after I checked out, and no one offered an apology to the children who were terrified by the events. I was traveling with five children to attend a local robotics competition. If I had been informed that the hotel was undergoing renovation beforehand, I absolutely would have booked another property. However, we were only informed after our entire group had arrived at the front desk, making it impossible for me to cancel and move to another hotel at the last minute

The property was under a huge renovation and they never disclosed that. It was a mess and very loud and noisy.

The fact that renovations were happening with no warning.

Nothing

They have roaches, the walls were very dirty, the a/c was leaking water which had the carpet wet. The pillows were trash. The tub stopped up when you shower. And the housekeepers will walk in your room when you are not there, snooping and stealing. The Indian owner and front desk Caucasian woman is racist and are very rude. They talked so much shit when I told them I was missing items and accused me of lying.

great

Mostly all of it. Especially price. Full kitchen.

Under renovation. Coffee area closed. No hot tub.