Waikiki Circle Hotel by Castle

I am writing to formally request a refund based on the significant issues we experienced during our stay, which resulted in us not receiving the services and amenities we paid for. For the first four days, the elevator was out of service. We were staying on the 9th floor, and I was there with a disabled person, making this not just inconvenient but unacceptable. Additionally, the hot water did not work for two days, and there was a power outage during one of the days. These are essential services that should be consistently available and are a fundamental part of what we paid for. We also did not receive several advertised amenities. The DVD dispenser was out of service for the entirety of our stay, and the complimentary water bottles that are supposed to be included were never provided. It was also clear that these issues affected multiple guests, as many others were visibly upset during this time. Furthermore, the “beach view” description is misleading. The wording suggests a front-facing ocean view; however, the room is positioned off to the side of the building, with no direct view of the ocean from the bed. Taken together, these issues represent a failure to provide the core services and amenities that were included in the price of the stay—specifically a functioning elevator, reliable electricity, hot water, and accurately represented accommodations. Because of this, we did not receive what we paid for. Given the extent of these deficiencies, I am requesting a refund or appropriate compensation. Please let me know how you intend to resolve this matter.

There were 2 nice staff members.

Manager was rude, elevator did not work, rooms were extremely small, lost power 3 times, did not have hot water for three days. Paid $30/day for amenities that only got changed/cleaned every three days. For our 6 day stay, they cleaned once.

No working elevators and no hot water with a family member with a disability and they refused us a refund! Front desk useless. Rooms are noisy, showers tiny. No housekeeping. Sketchy people milling around the entrance. I get budget but not ADA non-compliant.

I liked the area where it was located. It was right across from the beach and stores and restaurants were in walking distance.

The elevator didn’t work because of the weather and we didn’t have hot water for showers.

Everithing

This was our second hotel our first lost power and we were stuck on the 22nd floor...I have a bad heart and I could not do 22 flights of stairs so we quickly found accommodations with power...then as we arrived the circle lost power but that was OK because the staff found me a room on the 3rd floor instead of the 14th...the valet lugged our cases up and took the time to answer my questions on touring the island and check in with us on our adventures. The front desk was always kind and friendly. I will be back!!!

Great location and staff. Breakfast restaurant in lobby.

Stayed in a beach front room on the top floor for 6 nights. Location and view of waikiki beach were amazing. However, the hotel decor is quite old and dated. The bathroom has a shower curtain and the showerhead points towards the curtain so you will get water everywhere in the bathroom when trying to shower. They also still have a dvd player as the source of entertainment. They have double beds, not queen size, so they'd be cramped for a couple of too small for any guy over 6 foot. These dated rooms really need to be refurbished and then the hotel would be 5 stars.