Occidental Puerto Banús

Location

Room service. Not have water in room

Great hotel in a fab location for the marina and shops. Room was a great size with a fridge and balcony. Super modern and clean facilities. Although close to the road you could not hear the road noise. We are looking to rebook for September.

Location and convenience

Too much sound from the highway behind; rooms certainly did not deserve the price

La habitacion

El horario y trato de la gente del restaurante en el desayuno

Everything

Nothing

The property was in a very good location. Walkable to most locations if not all quick 10 minute uber to places like Nao or Mogli. The area is busy so safe at night. The hotel it self i would say was quite nice, clean, I had a very nice room overlooking the pool area. Staff were super pleasant no complaints in that area

The breakfast options

Our family joined a Gate 1 Travel tour which included a stay at the Occidental Puerto Banus hotel. The hotel is conveniently located near the beach, bars and restaurants, as well as a large grocery. The staff at the hotel were very professional and friendly always available to answer questions or help us with whatever we needed.

Had an amazing first stay in this hotel but will definitely be back. Have already recommended to friends and family. Ready to book a return trip

I arranged a golf tour with 23 of my friends and we all stayed in single room accommodation at this property. I last visited this hotel in the early 2000's when it was the PYR Hotel. Since then is has obviously been bought and renovated and is a great hotel for golfers visiting this part of the Costa Del Sol. The hotel offers a very good breakfast and the rooms are very good with all the modern amenities. There is an added advantage that there is a fridge, kettle and sink in every room, which is handy. There is also a reliable safe in the clothes cupboard. This property is ideally located in Puerto banks but with all its charm and attractions there is a negative element in evidence and I would suggest you ovoid these areas of Puerto Banus. On this point there were two major concerns I had with this hotel. 1) Security is an issue in that there is none at The Occidental. Anyone can access the room floors and we had three negative incidents during our stay. Furthermore the pool area is not controlled and its was evident that young girls not staying in the hotel were making use of this facility. 2) The attitude of some staff is questionable, this applied in particular to the female pool attendant and some of the reception staff, which does need addressing by management. Other than these issues I would thoroughly recommend this hotel and give it a 5-star rating.