Best Western Brentwood

🔔 Do NOT do Business with this Hotel 🔔 On Monday, January 26th during the historic ice storm that is still crippling Nashville, my family and I attempted to secure lodging at this hotel after being without power for almost 48 hours. The hotel was accepting reservations online. Before risking our lives and our young children's lives on the ice, we attempted calling the hotel multiple times to confirm they were open. No one answered. We called again. No answer...for hours. We called guest relations at corporate who told us the hotel must have lost power and they would start a ticket for our case. Our family endured another night in 30 degree temperatures without lodging. The next day, we were informed by guest relations that they had reached out to this hotel franchise on our behalf to request a refund. The franchise owner refused stating "they had power" and were following their no refund policy. We called the hotel directly and attempted to secure a refund since their hotel was NON operational on Monday without a working phone or confirmation of power. They refused. In a time when the rest of Nashville is coming together as a community to support one another, this hotel franchise owner chose to NOT do the right thing and took advantage of their own failure to function effectively as a hotel. Instead of doing what's right, they were greedy. Not only did our family have to risk another night in freezing temperatures, we had to then worry about a hotel taking advantage of our family during a crisis. The irony in all of this is that a hotel is supposed to be a place of shelter in time of need, and they were anything but the definition of a good neighbor. Our out of town family who visit multiple times a year will never do business with this hotel again. We are quite frankly appalled at the behavior of the franchise owner of this hotel not owning up to their own failure as a hotel and refusing to give back what they had taken. The franchise owner was given the opportunity to make this situation right multiple times by multiple people including my family and Best Western corporate. We rarely write negative reviews, but this behavior should be shared with the community so that they won't have to share a similar experience as our family. Corporate office has been made aware of this franchise owner's behavior. Service1.0

Our room was very clean with basic needs covered. There was no decor, warmth, or welcoming to the space. It was supposed to be a black and white modern space but it just felt cold and poorly done to me. We just needed an overnight stay prior to an early morning surgery so it worked for us. The bed was super comfy. Breakfast was hot and met our needs. Would I stay there again...probably not but it was fine and met our short stay need.

The breakfast was ok everytime we have stayed there the eggs where cold

Muffins not fresh and the eggs where cold but the pancakes where good and so was the coffee as well as the biscuits gravy

The property was right off the interstate for easy traveling access. The facility was clean, smelled good, and was cozy.

It’s smaller than what you think.

Great!!! Love it

Longer hrs for breakfast