SureStay by Best Western Jacksonville Airport

It was a good choice

This place was terrible. We checked in at midnight. I was given a keycard. She wrote room 229 on the card so that’s where we went. The room had very heavy chemical smell. You could taste it. If it wasn’t midnight I would have asked for a different room. When I got into the shower there were black pubes all in the shower. There was blood smeared on the walls and boogers on the walls. We were so disgusted. We slept fully clothed afraid of what was on the sheets. We decided to stay elsewhere for the next 2 days. We kept the reservation it was a package deal. Our flight was at 6am and the place is located by the airport. When we showed up on Sunday and went to our room it was torn apart they were doing construction in there. I went to the manager and he told me I was in room 211. I showed him the key card with the ladies writing on a sticky note. He laughed and said oh no it’s 211. He proceeded to pull off the sticky note write 211 on a new one and handed me back the key card. I realized later he never ran the card through a machine or anything to re key it. Very scary that all the keycards open every door. At rm 211 I used the keycard and the door unlocked. I opened it someone was LIVING in there. It was FULL of stuff. The manager had no idea that room was already taken. We went to another hotel. The manager called me and argued with me about the situation. He told me I can’t tell Expedia about the awful experience. This place should be shut down. DON’T STAY HERE

Good

Staff had to switch our room due to our door not locking properly.

Non-smoking room smelled of cigarette smoke. Card key could not be programmed. Staff had to let me in. Was fixed later, but couldn't come/go until they could get staff to fix it. Bathroom door locked, that i could not get in to use toilet in middle of night. It had an external door knob requiring a key anddoor stopper on wall (to protect wall) pushed button in and locked door

This is not a hotel. This is a motel, roaches walking around breakfast table and area.

Rude staff who didnt speak or interact much. No breakfast available as stated

The lady that was working the counter led and said we stayed over a hr and she was not going to refund us. She then told us we paid the third party so there's nothing they can do for us. The pictures don't match the hotel. They are acting up scale and really is a whole in the wall economy hotel.

Handle in shower came off. Could see big gap in door. Bathroom door wouldn't shut. Beds hard as a rock

Clean room. Ac/heat not functioning, poor bedding, loud fan in bathroom. Skimpy breakfast, bad coffee