SureStay by Best Western Jacksonville Airport

Nothing to be excited about. This is a below average hotel, so don’t have any expectations of it being closed to a GOOD rating. Nevertheless, it’s located in a great area of town, near the airport, restaurants, and shopping centers. I would recommend replacing room couches as they look kind of filthy and extremely used. For the record, I didn’t sit on the couches.

the middle age guy with the eye impairment was very rude and nasty did not want to show us recipts of what we were being charged and was yelling. i will never ever stay here again.

I was inspecting the room and opened the mini fridge and roaches started falling out on the floor

The room was very spacious and clean. They asked for a cash deposit at check in, but wasn't refunded at check out. We did leave the room spotless. If I would have known about a non refundable deposit, I would have booked a nicer hotel. I booked this room simply because of the price.

My curtain rod fell out of the wall. I mean the dry wall screws literally fell out with the dry wall crumbling around it. All they has were smoking rooms. Smelled awful.

Renovations made the rooms look much better; however, parking area full of cigarette butts everywhere.

I stayed here one night because it was close to the airport. I liked that there was virtually no airport noise from jets. There was not noise from other guests either. The staff member who helped me was friendly, helpful, and polite. The room was clean and the mattress that I slept on was one of the most comfortable ones I have ever been on while traveling. The building is showing a little age, but for what I paid, I found it to be a great value. I would stay there again.

If you need a room for the night you just need a room. The management was courteous enough to reach out to me as I had travel delays and didn't end up checking in until 3am.

Terrible it needs to be shut down smells bad Roaches itchy bed staff is te4ribke terrible customer service

I have stayed at that place three times prior to this visit and this time really taught me a lesson because I got extremely sick and had to go to UF health North on Max leggett parkway due to exposure of second hand smoke and overlooked filthiness. When I asked the front desk clerk upon checking out about value points that I was supposed to have received from the past four to five visits never given to me and they wouldn't even provide me with a receipt which I needed for my financial records. I will never recommend anybody to stay there in that infested filth trap frequented by drug addicts and criminals located on airport road. That place needs to be shut down and rebuilt with its outdated ways and means of hosting travelers with its toxic environment and infectious germs you being spread by lazy half ass nasty untrained housekeeping staff and management. That place is a total dump and breeding ground for transmitting various illnesses and viruses including covid, no thanks I wouldn't recommend that place for my dog to spend the night there nevertheless anyone traveling in Jacksonville it's not worth spending your hard-earned money for or worth catching something that will cost you even more money to get rid of or possibly kill you it's slick nasty atmosphere and environment