SureStay Plus by Best Western Santa Clara Silicon Valley

It’s convenient for us cause we do volunteer work at the hall across the way.

All was good

The owner was very nice and stayed working until 1am to give us the room key when our flight was delayed by 3 hours. The location was great. The continental breakfast was good. The room was spacious and had temperature control. Appreciative of the complimentary toiletries, microwave, keurig, and mini fridge. The price was good compared to other hotels in the area.

The room was not very clean. The floor did not look swept, and the walls near the floor (under the sink and in vanity area) were visibly dirty. Half of our towels were also dirty with dust. I believe they were clean at one point, but when we unfolded them, they had gray dust lines in the creases. The hanging towel near the sink had yellow stains on it. The couch seemed very dirty, so we were not comfortable sitting on it. The body wash smelled like playdough. This seemed overpriced for a room that was the quality of a motel vs hotel. We asked for room service for one day during our 3 night stay, but because we were still sleeping when they came at 10am, they never came back.

Beds were so comfortable and room was very clean. Continental breakfast had a lot of varieties. The area was very quiet. . We stayed for 6 days due to spouses surgery and his hospital stay. It wasn't far from the hospital. Costco was near for gas and plenty of places to eat and shop.

There is no elevator to the second floor. The refrigerator didn’t freeze our ice packs. But kept our food and drinks cold.

The location was easy to find and quite clean.