Four Points by Sheraton Windsor Downtown

personnel très accueillant. chambre immense et très confortable hall d'entrée impressionnant situation en plein centre-ville parking à côté

La gentillesse du personnel, le carde original de l’hôtel

Rien

Toujours aussi génial

The room was really clean and tidy. There were earplugs provided by the bed that came in very handy. The housekeeper we spoke to Saturday afternoon was incredibly lovely and kind. The pool area was clean.

At check in, the gal at the desk asked why we were here, and when I told her, she said "why Windsor? London or Toronto would have been better". Not a great way to start. Our shower and sink had barely room temp water all weekend. The air conditioning also didn't work. It would turn on, blow cold for a minute, and then start blowing hot. When I spoke to front desk about it on Friday evening, and again Saturday morning, she told me there were no rooms to move us to. Upon check out, we were offered complimentary parking and manager suggested one night refund, then looked and said it could not be refunded to me because we booked through a 3rd party. (Which, upon research, is not true as I called the 3rd party and I would just have to contact the 3rd party to get the refund back after it was made). Manager said he could grant me bonvoy rewards for a free night, but I was only given 3000, which is barely worth $30. Although the manager was kind and apologetic, I don't feel the situation was handled well considering water and heat are well out of my control. Kind of put a damper on our birthday celebrations.