Sheraton Lake Como Hotel

As a Lifetime Titanium Elite member, I choose Marriott properties because of the loyalty benefits and consistent service standards I have experienced over the years. Unfortunately, my stay at the Sheraton Lake Como was one of the most disappointing hotel experiences I have had. Despite paying approximately €890 per night, my wife and I were assigned a room different from the one we booked and ended up sleeping in a room with only a small bed, which was completely unacceptable given the rate paid. The Titanium Elite benefits were practically nonexistent. The late checkout offered was minimal and provided little value. To make matters worse, we went downstairs at 11:00 a.m. looking for something to eat, only to find that breakfast had already closed and lunch did not begin until 12:30 p.m. The hotel offered no food service whatsoever during that time, leaving guests without any dining options. For a property charging luxury-level rates, the overall experience fell far below expectations. Poor room allocation, limited elite recognition, lack of food availability, and inadequate service made this stay feel overpriced and not worth the money. I would not recommend paying these rates for the experience provided.

I came for the GFOIS conference - won’t be coming back to Sheraton again. Spa was decent

Ants in the room Not cleaned properly Food options very limited Ridiculously expensive Tried to charge me water from minibar when I didn’t take any

Beautiful pool, lovely poolside restaurant, the room was great with such a beautiful view of the pool and mountains, very comfortable bed and linens, appreciated the good hair dryer and steamer. The spa looked incredible although we never used it besides passing by. The location was nice too with lots of restaurants and shopping within a mile walk.

I don’t really have any negatives besides children splashing us in the pool which isn’t the fault of the property

The Location

Our stay at Sheraton Lake Como was disappointing due to a serious issue with the air conditioning. The AC in our room was not functioning properly, making it extremely uncomfortable to sleep, especially during the warm weather. As a result, we had to spend the entire night without adequate cooling. What made the situation worse was the way the staff handled the problem. Instead of taking ownership and providing a prompt solution or suitable alternative, the response felt dismissive and unhelpful. For a hotel that promotes itself as a high-end property, we expected much better service and customer care. A comfortable night’s sleep is one of the most basic expectations when staying at a hotel, and unfortunately, Sheraton Lake Como failed to deliver. The poor handling of the issue left us frustrated and negatively impacted our overall experience.