Quality Inn York

It was a nice stay

Checkin was extremely lengthy and the girl did not know what was going on. She took nearly 30 minutes to check us in with a paid for room. Kept saying it won’t work and asked for additional credit cards. Horrible experience and would choose to not experience it again.

Front desk employees get a 5! The young lady at check- in and the guy at check-out were very pleasant & efficient. The hotel and room met basic expectations. Clean and comfortable beds. Great sleep!. First floor had both interior and exterior access rooms. We requested 2nd floor, which we normally do, and those were on interior hallway. Carpeting was a bit worn, but the rest of the room was nicely updated. Breakfast was basic and well stocked. Waffle machine. Preformed Eggs and precooked sausages. Full juice machine. Walmart, shops, fast food and gas at this exit. One night stay passing through Nebraska. Would stay here again - miami91.

Outside especially around the rooms with outside doors look damaged. Our sink did not have a drain stopper and the bathtub was very slick and was glad there was a handle to hold on to when getting out of the tub after a shower.

I stayed here one night with my daughter on a road trip. Our room was infested with crickets, especially the bathroom, where they were coming in from a hole in the corner. When I mentioned the crickets to the person at the front desk in the morning, she claimed they spray every day. But then instead of just apologizing, she suggested that there must be something in our part of the country that gets inside like the crickets do there. Actually, in Illinois, we know how to fill holes to keep insects out, and we definitely do not share our bathroom with large numbers of insects.

Really wish the poo/ hot tub was open. This was the only reason I booked the hotel.

Not bad

No pool was a bummer. My 10yr old was not happy!

I've stayed at several Quality Inn's, the hotel itself was clean and didn't have any complaints there, but the customer service here is HORRIBLE! The initial check in was ok, took a few minutes because guy was on the phone, but nice enough. The next day I had an accident and fell in the shower because there were no non slip mats or grip in the tub. I let the front desk manager know and asked if we could get a mat. She was very dismissive and not at all concerned with what had happened. I told her I would like to file a complaint and she said she would take care of it. I highly doubt she did anything about it because she didn't ask me one question or fill out any paperwork. She was the manager and her hospitality skills were extremely lacking. The next morning I asked if we could get a late check out which I have never had a problem with. The lady at the front desk said the latest they could do was 11am. I asked what time normal check out was she very rudely said 10am. When I looked at my booking information it said checkout was 11 not 10am. We had a ball game that morning and were trying to get packed up. At about 11:03 they came banging on the door to inform us check out was 11 and that we needed to be leaving our room. I have NEVER stayed at a hotel where their staff was so RUDE!!! Also to add they don't have an elevator, which for my mom with a bad knee was not easy for her to get up and down. I go to the doctor tomorrow to make sure I didn't do severe damage to my shoulder. I HIGHLY DO NOT recommend any one staying here and I will NEVER GO BACK!

We had no hot water for a shower, the air conditioning didn’t work & the pool was closed.