Residence Inn Knoxville Cedar Bluff

All Marriott properties I have visited are good but the fabulous customer service extended by Jeffrey at the front desk at this hotel was noteworthy. The fact is, one can stay anywhere. Most hotels are pretty much the same. But with service like this gentleman provided, I will not be staying anywhere else in Knoxville. Thank you!

My husband and I were residents here for 4 full weeks. We were somewhat apprehensive because of a review complaining about the road noise. We found that as long as we left the fan running at night the noise didn’t bother us at all. The facilities were clean and well-maintained. The hot breakfast each morning was delightful. And the STAFF were all wonderful and very responsive to all questions and needs. Can’t say enough nice things about them. I wouldn’t hesitate to recommend anyone to stay here.

Every employee that we encountered at this property was super friendly and helpful. Would definitely stay here again. Everyone went out of their way to make her stay enjoyable.

We were just passing through and needed a place to sleep for the night. Overall we spent 1 hour at this hotel. We arrived late at night and checked in after scrambling to find a parking spot. The check in was fast and courteous but the room we received was on the third floor (right at the highway level) on the corner towards the highway. After trying to fall asleep for about 45 minutes we asked the reception if we could get another room but were told they were fully booked so we just had to leave because the noise level was impossible. It felt like we were trying to sleep by the side of the highway. The room was clean and furnishings were decent, just a little tired. Definitely not what we expected for a Marriott for $158/night. I called the hotel and spoke to the manager and he said they would contact Hotels.com to refund us and I also e-mailed Hotels.com but did not hear anything back.

Great stay

The room was a great value and it was located near food and shopping.

It was a great stay once again. This is my 4th stay at this hotel. All four stays have been wonderful from the service to the condition of the hotel.

Excellent property and very friendly staff. Need to add more options for the continental breakfast , not everyone eat pork

I travel with my portable Dyson vacuum because of past traumas visiting dirty hotels and my allergies. After performing a thorough cleaning with my vacuum, I saw so much dust and hair that was picked up from the carpet; it was out of this world. It's disgusting. I rarely blame employees for these issues. Rather, I blame the greed associated with upper management and the higher ups stroking their bank accounts. You are horrible and filthy, COVID is in the air, and shame on you; get it together!

Very comfortable and clean studio suite. We were there for a week and had groceries delivered so that we could cook all of our meals. They are pet-friendly and had a nice area for our puppy to run. There was no housekeeping service due to covid but they were very good about giving us clean towels and collecting our trash. Housekeeping staff was very friendly and helpful. I would stay here on our next trip and would recommend this hotel. Price was very reasonable - especially considering it was a suite.