Latitude Suites Tinton Falls, part of Unscripted by Hyatt

I had booked a room for the 4th of July two weeks prior to the date. I got a confirmation email that I had secured a room. The 4th came around and my friends and I got to the hotel around 5:00 PM (an hour after check in). We walked up to the desk and gave them the name of the reservation. After that he seemed to be typing on the computer, then he was talking to the other woman at the desk and they started arguing. I overheard them talking about not having a room. Eventually the man told us the room was not ready. He gave us no other information. When we didn’t just walk away he said we could get the key, then come back in an hour after it was cleaned. When we asked if it would be done in an hour he told us there was no guarantee. We told him that was not acceptable and we would need some compensation. He told us there was nothing he could do for us. Then he told us a few minutes later that there were no rooms available for the night. I told him he needed to give us a room since we had booked it and payed for it in advance. Throughout all of this he was giving us attitude and getting frustrated with us. Then eventually he pulled out 4 room keys and told us to go down the hall to our room. As we were walking to our room, a lady who had just checked in came out of her room and said that she has found someone else already in her room. I felt that he wasn’t taking us seriously since we are younger. I’m very disappointed and this experience left a bad taste in my mouth.

Near the beach

It's ok. Service ok.

very nice room would stay again

I found this hotel to be wonderfully modern and updated. From the minute I walked into the main lobby and then the suite, I was impressed with the contemporary style and finishes. The suite was very clean and thoughtfully appointed. The bathroom was clean and very well done with a rainfall shower that included multiple jets! Kitchenette supplies were provided and I was happy to find a keurig type coffee maker on the counter. I was able to get some work done at the spacious desk which had a comfortable chair and the folliwing day, had lots of space to get ready for a wedding. I would stay here again without question!

Very clean nice and quiet

I will stay here again!

The hotel appeared relatively new and modern, and the room initially seemed fine. However, it was uncomfortably hot, and I soon discovered that the thermostat in the living area had been unplugged. After plugging it back in, the mini split unit turned on—and that’s when I noticed a significant amount of mold on the blowers. It became clear that the thermostat may have been intentionally unplugged to prevent anyone from using the unit and discovering the issue. As a parent traveling with two young children, this was deeply concerning and disappointing. Cleanliness and air quality are basic expectations that were not met.

Large suites, clean, lots of free stuff

The hotel was clean and neat. The bathroom toliet backed up and the sink was clogged