La Quinta Inn & Suites by Wyndham Jacksonville Mandarin

Hallways smelled on second floor. Breakfast was limited. Eggs and sausage were cold. Waffle machine was broken. Pool was broken and closed. Our room was clean and seemed ok.

The staff member ask the desk did not speak very good English.... The entire hotel just had a musty smell to it, especially the hallways.... The pool was out of service.

Hhhhhh

The rooms were clean & recently refurbished which was nice. Elevator & hallways were not. Ice machine on my floor wasn't working Don't desk

Pool out of order, waffle maker out breakfast not being refilled, body was out, army men found in towels, no extra pillows, charge $100 even for using points was told at check out

Lovely reception. Clean comfy rooms. Halls were a little stinky. Ice machine and pool was out of order. That was disappointing.

To set the scene: we came to Jacksonville to visit our son in the Navy, having never been here before and unsure of what to expect. We arrived the hotel around 10 pm after our flight landed. The people at the front desk were kind and professional. When we first walked into our room it smelled strongly of urine. We requested a new room and the man at the front desk was gracious and very quickly got us a new room. The new room had no odor. We woke up the next morning and as my husband sat up in bed he noticed a pair of used underwear (not ours) hanging from the cords that run under the desk. See photo. This was very disturbing because the room was clean other than that. We left the room to enjoy the city and in the hallway was a large red and brown stain that resembled blood. The stain remained for the entirety of our stay. See photo. Some other issues included the unpleasant smell in the hallways and very noticeably in the elevator. The elevator permit posted on the wall was expired and everything was dingy, stained, and sticky. The employees were the highlight of our stay and everyone we interacted with was to be commended. The parking was easy and the hotel itself is accessible right off the highway. To sum everything up, I would not stay here again.

Nice bed, neat room, nice staff

Run down. Disrepair

I like how convenient it was to shops and restaurants. I also was happy they allow pets and charge a reasonable fee.