Promenade Inn & Suites Oceanfront

I didn't like that Booking. com informed me that I would have an oceanfront room and when I got to the hotel, it was a parking lot view. Furthermore, there was construction going on at the hotel. I had to pay extra money to get an oceanfront room as I thought this was what I was getting. I am looking for some form of compensation, because of this.

Location was great. Easy parking. Friendly staff.

Room was clausterphobic and stuffy. Little ventilation.

Loved the location and staff. Service was exceptional

Location and the fact it was ocean front

View, that the room has a kitchen, fireplace, and that fan/heater are provided, pool/hot tub and that it’s open 24 hrs, and the gym.

Being on the third floor I didn’t like that you could see the dirty and rusty top of Moe’s restaurant. Ruined the view and pictures. That free breakfast is not served. Gym could be a bit bigger. More hot tubs.

Closeness to the beach, and the kitchenette

I wish there was some kind of free snacks like cookies, muffins, donuts, something like that…some fruit.

Room was large. Kitchenet had all we needed. Balcony was loved.

Fireplace was unusable while we were there. I sent a text before arriving to make sure we were oceanfront. By mistake I had ordered a partial view. I was able to change it to full view and was told there would be no upgrade charge. It was not on our order when we checked in. It was not honored. It was my mistake so I didn't argue. Everything else was great.

The building itself is fine. I noticed they are doing some work on the facade. Everything was outdated. Thank goodness the contractors weren’t working on the weekend. I chose this Hotel primarily for the location.

Well, it was my special Birthday so my husband and I wanted to stay in this Hotel. First time here. We looked at the website to check out the rooms. We booked a King Size room with no view originally. A couple of days before us checking in we received an email to confirm our booking. Also, was offered a couple of upgrade options for some extra amount. We happily accepted the Oceanfront Premium King. We got the confirmation for the upgrade shortly after. In the pictures the rooms don’t look old and outdated. I was supper excited and couldn’t wait to see my beautiful room. To my surprise this room had a very 70’s old furniture and in desperate need of renovation. The kitchenette was the worst. I did not get my King bed. I went back downstairs to speak to the young girl explaining that we paid for a Premium King Upgrade. She said there weren’t any available. So why offer these upgrades and confirming them?? We were so disappointed. We had to Queen beds instead. The room had a strange smell as soon as we walked in. Like weed. First thing I did was opened the balcony door to get that room fresh air. The girl at the front desk just replied, nobody supposed to smoke in these rooms. No real sorry. The fireplace didn’t even work. The hot tub at the hotel wasn’t operating either. Also in the closet there were no extra blankets or throws. I had to ask for one at the counter. There were no extra showers gels. Just 1 small tube. I asked a man at the counter if we can have a couple more. He said he would have someone bring it to our room. Nobody ever came. Also, The hallways leading up to your room was a very awkward looking and very narrow.

It was clean.

I understand this place is undergoing construction. However, my room was VERY noisy!!! I was by the elevator and could hear “everyone” coming and going all night. This made for a very restless night. The construction was supposed to start at 8 am. This was not the case. Construction started just before 7am, so I just got up and got myself around and checked out.

It was great

Right on beach