MIMARU Kyoto Station

excellent

The hotel was perfect for our needs, close to the train station and shopping center. Every attractions are close by and accessible by train or local buses.

The place is big enough for family of 5, clean and quiet. Very close to train station.

This was a magnificent stay. We were in the ground floor garden room and it was gorgeous. Was originally worried it would be noisy near the lifts and lobby but once the door shut, you couldn't hear a thing! We stayed with our 2 daughters (3 and 7) and they loved it. The room is laid out perfectly, the kitchen is all you need, and the staff are SO lovely and helpful. The location of the station is what we needed for some day trips, so around the area isn't all that interesting, but it worked great for us as there was a lot of dining over at the station and there was a 7/11 literally on the corner. Would easily and very happily stay there again.

Beautiful and spacious, catered well for family of four. Staff communication varied greatly. Check in staff was knowledgeable and spoke fluent English. We had to change rooms after 3 nights because it was not available for the fourth. This process could have been improved. 1. Unlike other places, we could not leave our packed luggage for staff to move into new rooms. We had to take them down to reception. 2. Despite paying for 4 nights at check in, upon changing rooms, we had to check out of old room and wait til check in time. Which is not an issue, as we spent the whole day out. However, we realised we did not have a key pass to access the hotel after hours and so had to rush back from Osaka to check into new room by 10pm. 3. I fed this back to staff and suggested it would be better to give us a keycard to access the building even when our room was not ready when changing rooms. This process was stressful, especially with two young kids trying to rush back by 10pm. I was then told I didn’t have to rush, and can call security to let us in. This was not explained to me when I clearly informed the staff my plans for the day.

excellent!

Great place to stay!

Perfect place for easy access to the train station… you go go anywhere you want, just walk across the street ! The staff was past amazing… they even walked us outside to make sure we got going in the proper direction! They got us cabs and made sure the driver knew where to take us. Their English excellent … can’t say enough !

Great location. Great front desk service from English speaking staff! Very courteous and helpful.

I traveled with the family. Sometime I need to heat up the food, cut the fruit. I have a nice little kitchen in the room for that. Good place to vacation