Hilton Tallinn Park

조식이좋았다

업무속도거 느리다

Sehr schöne und saubere Zimmer, sehr freundliches Personal, tolles Frühstück, ausgezeichnetes Hotelrestaurant

I wanted to surprise my partner for her 50th birthday and hoped for a perfect stay. Unfortunately, the experience did not live up to expectations. One of the main reasons we chose this hotel was because we believed the beds would be soft and comfortable. Sadly, they were extremely firm, which became a serious issue due to my partner’s back problems. We asked if the hotel could provide an extra mattress topper, but were told they did not have any and were simply advised to place pillows under the mattress for support. For a hotel positioned in the high-end luxury segment, this was very disappointing and not the level of service we expected. We had also contacted the hotel well in advance to ask whether a late check-out could be arranged for an additional fee, as our flight departed late in the evening and we wanted to make the most of this special celebration. We were told it was completely impossible — even an extra 30 minutes could not be accommodated. Since we checked out on a Sunday and this is a large hotel, it is difficult to believe the hotel was fully booked from Sunday to Monday. What disappointed us the most, however, was the attitude of the reception staff. They came across as rude, dismissive, and arrogant rather than understanding or service-minded. I also sent an email to the hotel afterwards regarding the bed situation, but never even received a reply, which feels highly unprofessional. That said, the hotel itself is beautiful, luxurious, and visually impressive. It is simply unfortunate that the people representing the hotel do not seem to take guest concerns seriously or make an effort to ensure the best possible experience for their guests.