Cocoland Thu Xa Ancient Town Resort

Nice staff. Quite and safe location.

Even tho I had to use and translation app the girls at the front desk went beyond bilief with all my request , also they were very pleasant, great service I would highly recommend Cocoland hotel.

We booked and paid for 2 nights at this facility but left after one night. Extra bed was left outside by our room. Service is nonexistent, pool has lounge chairs with no cushion, breakfast is horrible. The location is isolate, no place to eat except at the resort restaurant. We came one hour early, the place is empty , Poe room is ready but was told company policy we must wait until 2 . No welcome drink, no one bother to greet us Our reservation included dinner on booking. Com but was told offer only valid for March. The place sale day pass and pool entrance so be ware if you considered booking at this property You may get better experience at boutique hotel in town

The 5 employees who were so helpful in trying to find our reservation were so helpful and friendly. I had made reservations for two rooms for my son's on-site wedding, had a confirmation number, confirmation email, but when we arrived, the resort was surprised to see us, that's for sure. I got on the chat feature and started what turned out to be a 2 hour ordeal to unravel this misadventure. After that fiasco, our stay was great and the staff was wonderful. Our only other bad experience was that all of the amenities were closed for our visit. No spa, none of the 3 bars were open, two of the three pools were closed, and the restaurant's menu was incredibly limited. However, the grounds are beautifully kept, we felt very safe, and I would stay there again, but not through hotels.com

The hotel is well conserved and taked care, but it's abandoned! It's sad but it was a regular weekend and I was the only guest and the problem with this is that the infraestructure it's not up for that. At breakfast, of course they couldn't do a buffet, but then i could peak from 3 choices on a menu. The only option was eggs with bread, but they didnt have bread, so I had eggs and cucumber! At night on dinner, it was the same, most of things they didnt have. The hotel is in the middle of nowhere, so you depend on them for eating. On the other side the staff doesnt try to help and dont understand english at all.

The villa resort is very beautiful and the people there are very friendly and helpful. The villa with river view is great for sitting outside and relaxing. The villa unit itself was very big and clean. Wonderful stay and worth the value to stay.

Nice place, good pool on top of restaurant

Khách sạn mới, sạch sẽ, nhân viên thân thiện. Tuy nhiên vị trí hơi xa trung tâm

Great place to stay. Looks like pictures. One thing I appreciate is that they do not try to stop you from using local services. Order seafood across from resort. Further, if you want to rent a boat, the resort will help you and book you a local person. I appreciate the owner is local so helps local people.

Simply beautiful place with amazing staff and great facilities. Perfect place for a peaceful getaway for a few days