Hotel Distil, Autograph Collection

Location. Short walk to everything including Yum venue.

Parking. Didnt get room I paid for and wasn't compensated for difference.

I loved the room. It was very comfortable and clean. The hotel is also in a great location.

Upon check-in, the front desk agent said I needed to pay for my room. I told her I prepaid in advance through Booking.com. She continued to say my “credit card on file was declined.” I told her I never gave the hotel a credit card as I paid Booking.com, not the hotel in advance. I showed her my receipt through Booking.com that said my booking is confirmed and paid. She refused to acknowledge it or even investigate further. I didn’t want to cause any scene as we were there for a special occasion. I gave her another credit card as I didn’t have any choice even though I had already pre paid and showed my receipt. When I went to my room, I immediately called Booking.com and they confirmed that I had already prepaid and the hotel collected their payment two months before. The representative at Booking.com asked to speak to the hotel staff so I went back downstairs to the front desk agent and put her on the phone. Finally, the front desk agent called her manager and “found the payment.” She never apologize to me, but instead said “credit card was declined, but it’s settled now.” Booking.com stated the reason they declined it was because the hotel had already collected their payment two months before. I have used Booking.com internationally and NEVER had an issue like this. I never received an apology for the huge inconvenience and ruining my experience. It took over an hour to resolve this issue. The front desk agents never apologized for their mistake and wasting our time when all they had to do was investigate a little further. Had I not called Booking.com myself, no one at the front desk would have helped me. They would of let me pay twice without investigating my issue further.

The location was perfect with the ability to walk to many things of interest feeling safe on the streets.

Our room faced the Humana building. Not pretty and felt like many of the workers were watching us so we could not comfortably keep the blinds open.

Beautiful hotel right on whiskey row. Great location, great steakhouse and lovely rooms.