Quartz Hotel & SPA

I like the location of the property. Although it was not quiet, the parking lot down below from our room had a lot of brand new cars.And they car alarms, kept going off throughout the night. Telephone would not work electrical plug outlet, not working faucet in bathroom drips all day and night. Finally, had the t v man come up and fix the t.V.

I didn't like, what's the room? It was noisy? Two high tech hard to even turn the lights on. Water in the bathroom dripping all night long. Main complaint you can't order room service when you're inside of your phone. Does not work in the room and thank god I brought my own electrical plug.I don't know what I would have done without it

Don’t even try checking in between 3-6pm. They aren’t fully booked or even busy. You’re obviously American or from a country where that price isn’t unusual. Who else would pay $200 for a room in a city known for crime & violence. Your wait is so long because they refuse to allow you to bring up your own luggage or walk yourself to your room . They make sure concierge (1 person) takes you (gotta get that tip $$$). The only thing this place is concerned about is about how much $ you’re forking over.

If you’re an American DO NOT stay here unless you want to be double charged for a room (after already staying 3 nights) & have the rude manager blatantly disregard this. I booked 2 nights through booking.com & paid for another with the hotel when I arrived. A glitch happened while trying to book another night here on booking.com & it booked me for the date I already paid for. The manager REFUSED to change the dates to the correct ones & after calling booking.com customer service I was told it was absolutely not a problem & sometimes this mistake happens if you happen to leave the app & return to it, even moments later. All the hotel had to do was approve the date change on their end & the manager WOULD NOT!!!! The booking.com agent on the phone said in the 11 years working there that they had never experienced a hotel do this to someone. Mind you, this is the most expensive hotel in TJ & I planned on getting spa services, had spent well over $1000 in accommodations & room service daily (It was not even the first time staying there spending that kind of $$). They don’t offer late checkout. WE WERE TREATED AWFUL! Save yourself the blatant discrimination & disrespect. The hotel across the street was half the price, the people working the front desk were the NICEST & most accommodating (free late checkout) they have 3 casinos, room service, & even have spa treatments available from 7am-11pm daily.

Clean and nice staff

The deposit is a bit too high

The location

The staff, that is not a holistic hotel, that the bathrooms are old and don’t work well

Everything, the staff was fantastic.

Location, excellent customer service, good breakfast