Staybridge Suites - Phoenix – Biltmore Area by IHG

Staff was excellent. Property clean and attractive. When I told the front desk that the noise from the freeway kept me awake, they gave me a different room. Actually it was a room that they should have given me. Because I had requested a room on the ground floor with easy access to take my dog out. But no matter. It worked out. The staff makes this property. Its them. They are great!

No working phone in the rooms. No blue tooth connection to pair my phone to the tv so that I can watch YouTube like one can at a Fairfield by Marriott. The towels need to be replaced. They were a bit rough. The staff is so wonderful why not bring the quality of the property match the excellent service?

Breakfast was good

The items needed to refill the items

I was disappointed with my recent stay, particularly with the breakfast service. The options were constantly limited and repeated, which made the experience feel monotonous. The quality has noticeably declined compared to my previous visits, and this change was disappointing. Additionally, the cleanliness of the common areas did not meet expectations, especially considering the cost of the stay. For the price, I expected a higher standard of upkeep and attention to detail. Overall, the experience fell short of what I’ve come to expect from this property, and I hope improvements are made in both food variety and facility maintenance.

Great pool and breakfast!