Holiday Inn Express & Suites - Auburn Downtown by IHG

We really really loved the personnel that served us breakfast. She was kind, thoughtful, I was struggling with my newborn baby, and she stopped and helped me. She made sure I eat also. She adds great value to this facility! I couldn’t be more happy with her love and grace when talking to customers! Also, we happen to get a flat tire in the parking lot and the stuff was really kind and extended our stay by a few hours! That was so helpful to not have to sit and wait for a tow outside with the baby!

I asked for a late checkout and the cleaning person walked in my room, I wasn’t super upset but she did wake my baby. Also, our room only had two sets of towels, and that was really hard! But the front desk was able to give us more. It just was hard to come down with baby!

Location

No cup in the rooms!!! Was ready for bed and went to take meds and no cups to drink water from apparently management decided not to put cups in the room rooms because of recycle issues. They should issue cups when you check in.

Breakfast, clean facility, staff very friendly & professional, my room cleaned every day.

Nice and clean, good breakfast.

The string Lysol smell after every breakfast floor cleaning. A whole production every day with a large area cordoned off. Guests could not use it but staff would sit there taking their breaks.