TownePlace Suites by Marriott Janesville

Very easy check in. Everyone was great and helpful. Nice pool and work out area, good breakfast.

Convenient on/off from the expressway. Good food options around. New, very comfortable facilities

Nice free breakfast and nice fire pit outside

Staff was very friendly and helpful.

The staff was very helpful, the rooms were comfortable, breakfast was good, and the location was good for us. We will stay there again.

We’ve stayed at this location frequently since it opened. A few months ago, we gave it a 5 star rating, but given our recent experience, we’ve revised it to 1 star and we will never, ever go there again. When we were checking out after a three-night stay, the Guest Relations Manager blindsided us by loudly tearing into us at the front desk. At one point, he even called my wife an a**hole. We were dumbfounded. We’ve always traveled with our dog, stayed at this location, and there has never been a problem. The manager said our dog had been barking and he had to move guests because of the noise. The thing is, he never contacted us when the issue first arose so we could have had the opportunity to find the problem and address it. Instead, he waited until the end of our stay when he said, and repeated many times, that it’s “common sense” never to leave a pet alone in a room. That’s odd since their website pet policy says nothing of the kind. He said it didn’t matter what the website said, it was now the policy at this location that guests can never leave a pet. If that’s the case, then why do the rooms have a hang tag for the doors stating that there’s a pet alone in the room? Nobody should be treated like we were.

We were happy with our whole stay.