Travelodge by Wyndham Prince Albert

I booked and paid through Expedia for one night. I decided to extend the stay one night and was told, when I called the hotel to book another night through expedia for a similar room. I did not pay for the 2nd night because I wanted to make sure I could stay in the same room. When I checked in the 1st night, the front desk demanded payment for the 1st night, even though I gave them the confirmation number from expedia that showed I had already paid. The front desk would not extend my stay using the the 2nd expedia booking. They required me to check out before 11am and then re-register for the 2nd night. I told them that defeated my entire purpose, as I was going to up very late and the reason I booked the 2nd night was so that I could sleep past 11am. They let me stay in the room, but I had to get up, come down and pay before 11am. When I got home, I checked my VISA transactions and discovered that I was billed both by expedia and by the Travelodge for the 1st night. I called to try to resolve this and the desk clerk told me I would have to get the refund from expedia - ? I sent all the documents and an email to the hotel manager, and I'm waiting to hear back. My stay in the city was for medical reasons - surgery for a loved one - and I was not emotionally well enough to fight with the desk staff or change hotels. This hotel needs to do better.

Older property with upgrades

late check out

Great staff. Poor AC.

Awesome staff. The area is a bit sketchy, but it’s to be assumed because of where the hotel is located.

The AC worked very poorly unfortunately

patrons in other rooms were quiet