Comfort Inn Festus-St Louis South

convenience

bed bugs dirty tub toliet rocked both beds were dirty- food in them

There is nothing about this place that I like. They are rude, unethical, and clearly unprofessional. I would not stay here. Don't come here, and don't waste your time. There are better places near by.

They are the clear definition of unethical. I did an online booking for a room that was supposed to be free and refundable. I had to cancel, and they refused to refund me anything. I set it up to pay at the hotel, but they charged my credit card before I was supposed to show up. They just want your money, and that is all.

The 7 11 gas station and Hardee's next door.

The hotel double charged my card for my stay then said they couldn't do anything about it. Room service did not change my trash or towels during my stay.

Convenience

It had bad smell moldy or musty Could not use coffee maker it was missing part of it.

Very clean

Shower was poor. Only 1 medium towel and 1 very small hand towel.

This hotel had some good points and some others that could use work. 1st the good: Shower pressure Good freezer(room wise)(temp) The heater and ac unit worked great and kept the room comfortable They had blackout drapes and the room was black as it could be. Loved this! Bad: The fan in the bathroom was noisy and was attached to the light so you had to hear it if you got up in the middle of the night The refrigerator was in need of a defrost there was no room for food due to the ice build up. No one came and cleaned the room or emptied the trash in the 4 nights i was there Of the 4 nights i was there the wifi didnt work for 3 of them, i ended up using my hotspot for work and it cost me almost whatva night in the hotel would run in additional cost to my phone bill. All in all i would give this hotel a 2.5 out of 5 and thats only because of the good things they had that most other hotels do not have.

This location needs an upgrade. It was adequate, but I wouldn't stay again unless there were no other options. Worn carpet, peeling/chipping paint, bath/shower had been repainted, but the paint was coming off, etc. Staff was friendly and worked hard, but there's only so much you can do with limited tools.

We were able to get the type of room we requested. Plenty of parking for car and trailer.

The facility was tired and worn-out. Everywhere we looked we saw wear and tear (peeling wallpaper, window frames and latches broken and stained carpeting.) The condition of the rooms and dining area left one to question the quality of cleanliness. This was disappointing since Comfort Inns have always been a preferred overnight spot on the road for us.