The IAH Houston Hotel

NOtHING

Nothing

Breakfast was good.

N/A

Nada

La cama tenía pelos el dinero de entrada 50 dolares mas aparte de los 180 no los devolvieron

It was an easy commute to downtown.

My experience is not good. I have stayed at many Hyatt hotels, this stay was more like a motel stay. The room smelt bad. There was a horrible smell on the carpet. There wasn’t a phone or microwave in the room. The bathroom was small with a lowered ceiling. You can tell there was severe water damage as the patch work was very visible. There was rust on the appliances. I wasn’t informed that the room wasn’t cleaned nightly. I asked for more towels since mine didn’t get taken away, I was informed by the front desk they may not have enough towels. There were stains on the curtains and covers. The breakfast was more of a continental breakfast, which was not what was advertised. Also during check out no one was at the front desk- wasn’t asked about my stay. I will never stay at this hotel again. I know to always read the reviews before booking a stay.

The facility was clean and breakfast was good

The staff! The staff the staff! I waited over 50 mins for a representative to come to the front desk my spouse was calling and the individual at the location picked up and said “yeah” when she explained the long wait and dissatisfaction they replied with “ is that all you call to tell me” . When he came back to me he laughed and said I guess I have your wife on the phone. I let it go because I was exhausted the next morning I was eating breakfast and I touched base with front desk and the representative was even more rude and I told me the shuttle wasn’t coming which I confirmed an 8:15 am pick up I asked when he would be telling me and he advised you were eating breakfast and didn’t seem very worried I asked for this guys name because it seems to be a trend with staff at this location and his demeanor changed quickly and he then wanted to be helpful and got transportation to the airport. Very dissatisfied when I called to speak with a manager I was told they would have to call me back almost a week later haven’t heard anything.

Понравился завтрак

Чистота номера желает быть лучшей, нет питьевой воды в номере чтобы сделать себе чай или вообще чтобы попить, уборка в номерах каждые 3 дня хотелось бы уборку чаще.

The room was clean

Staff was lethargic, the bar was non-existent, elevators were down for several hours, no dining room even though it is advertised in the elevators, floor paneling is separating, phone didn't work, and I overheard another visitor complaining to the front desk about their TV not working. I was told by every staff member that the management wouldn't fix anything even after multiple and continuous complaints from guests because they are only concerned with the bottom line. This is a terrible representation of what a Hyatt should be.