Travelodge by Wyndham Appleton

Staff were excellent

n/a

The Travelodge is very comfortable and our stay was fine until we had to interact with the front desk, then the service was deplorable. My brother wrote a review on the hotel the other day and the next thing you know, they refused to extend our stay based on a bad review of their front desk employee named Jade. She has been confrontational at best and has a real prejudice towards older Veterans, my brother and I both being retired veterans, my brother a disabled veteran. Interaction with the front desk was near impossible and the attitude radiating from the front desk was hostile at best. I have a hard time believing that Wyndham would allow an employee of that poor quality to be a customer facing representation of their brand. Shame on Travelodge and Shame on Wyndham. I will be contacting Wyndham corporate and filling a formal complaint and possible legal action against the young lady and the hotel. If you are a veteran, I would strongly recommend a different hotel.

My wife, my disabled brother, and I (both Vets and one disabled) needed a place to stay till we could get into a new apartment on the 1st of the month and I chose the Travelodge as I had stayed there before and it was very comfortable. This time was the same, comfortable and warm and while it did not provide any breakfast it was nice. The problem we had was with the front desk. The manager on duty, Jade, had the worst attitude I have ever encountered from a service provider. We were extending our stay day by day as our move-in date kept changing, She stopped just short of calling me a liar when telling her that the room was going to be extended as I had to get help from family to pay for our stay. Not once were we late, and not once did we NOT extend our stay, yet every day was a confrontation with threats of kicking us out if payment wasn't received before 11 or 12. She was very difficult to deal with and I will never recommend this hotel to anyone who is experiencing a hardship. The attitude was terrible and the empathy was zero. They need to replace their management quickly before they experience a drop in reservations. I would NOT recommend this place to anyone. We are here only as it was the only place we could afford at the time as we had experienced the loss of a family member and then found ourselves between homes for 3 weeks and had little time to find another place. Shame on them for employing someone who is so obviously not suited for public facing service.

Staff. Location. Price.

No handicap availability. Could not use the restroom nor could I use the shower. I had to wheel a distance to get to a restroom that I could get into and at that it took another person and the maintenance guy to get me in. There was a 2 inch ledge going into the room that my wheelchair had to be maneuvered over. Through all of this the staff was wonderful!!! Then in the morning there were bugs crawling out of the vanity. We took a still photo and a video. That was the topper for making this a HORRIBLE experience. I am unable to share the video which really shed light on the bug situation

Good staff people.

Cleanliness and no one bugging u

Thin walls

Disgust