Capital Inn & Suites

We checked in and left immediately for a concert 2 miles away. Came back after the concert and the door opened without the key card. Upon inspection the lock was drilled out. Deadbolt didn’t work. There were two cigarette butts on the windowsill, squished out with ashes. The interior room was absolutely disgusting and human bodily fluids were a parent on the bedspread. The windows would not shut completely completely or lock. The room was filthy and disgusting. we called the front desk and they give us a different room. This room was even worse. We went to the front desk to get a refund and leave as we were not safe with the door not even locking, plus it appears that they are renting most of their rooms to the homeless community because they were all outside, smoking and drinking. They couldn’t give me a refund until the room was checked the next day. They said that because the room was utilized for four hours (while we were not there and at the concert), we would not be getting a refund. I called Hotels.com guest services and they were no help either and said I would have to get the refund from the hotel and not them. This room literally looked nothing like the pictures and it was completely unsafe. I hold Hotels.com responsible for renting places in this condition with fake advertising pictures for their customers and then supporting customers in a situation like this. I will be contacting Better Business Bureau for both hotels.com and the hotel.

Horrible experience, went out for the day and came back to find our room door open. Tub was overflowing with water when we showered. There was a crack in the sink and weed smell all around.

The hotel conditions are terrible, customers service are awful the front door to the reception is always locked. We needed to check out very early in the morning and no one was available to open the door and help us, we had to go back to our room and leave the key in the room. No planing to stay there again.

Absolutely amazing place. We have been here for a few days now and it's been a comfortable place for us to stay at. The surroundings are a nice area as well which makes it feel safe and what not. I wish the grocery store was a little though. The room I was in was overall really good I cannot complain.

This place was okay, there were sketchy people hanging around but the place was cheap and convenient with ample parking.

Having spent more time in my vehicle these past few months,I decided to treat myself to a couple nites.$180/2nites!outrageous.i knew rm was $80 2months prior. Sm.1bd dirty unsanitized smelling of tobacco&plumbing backup in bathroom.these were noticable immediately & I spoke to staff.other issues as well.i decided to speak with owner today.also contacting Health Dept/OSHA.i did ask specifically about cleaning supply & told they had no sanitizer or bleach esp for bathrm?!(cleaning staff) found this inaccessible & shld address wth owner.

I would not recommend this hotel. The clerks, working at the front desk were quite nice, but the hotel itself was generally dirty and felt unsafe.

Very dirty and unclean everywhere. Noisy. But A/C worked and soft beds it worked but won't stay there again.

Coming in from out of town; the pictures really sell the place. It was sketchy from go. My husbands phone said “permanently closed”. Drove in to see obvious tenants going from 1 from to the next. Out back where we were to stay was decent and some what hidden. But once we got into the room it was a disaster. Dirty, dingy, odors and worn out and stained furniture. NO place for a small family. After deciding we weren't comfortable staying we left the building to find 2 police cars and an ambulance; parked where we saw the residents. All pointing to get the hell outta here. The gentleman who checked me in was very friendly and understanding. He explained what I needed to do to get refunded and once I was actually able to make contact by chat with Expedia; not an easy feat it turns out, the refund was processed quickly. No complaints with personnel at all!

It was very stripped down. No carpeting, metal box frame under the bed. The dresser drawer had been ripped part and poorly put back together. The exterior door to the hotel did not latch. The door to the room had a good 3/4 inch gap between the door and the frame. The door had a large sign that stated"Bolt the door for your own protection."