Sonesta ES Suites Fairfax Fair Lakes

staff very helpful, rooms large with big bathrooms

breakfast was a bit blah

Some, (not all), of the Spanish speaking workers are extremely rude and biased to certain guests. The on-site manager (Ahmed) seemed oblivious on how to handle their lack of professionalism and was inefficient at customer service. When we greeted one male worker and said “Good Morning “, he couldn’t be bothered to smile or utter “Good Morning” or even “Buenos Dias”. The failure of this man to be courteous to guests was followed up with poor treatment by another Spanish speaking worker, Noura. She proceeded to speak condescendingly about certain guests when she believed they didn’t understand Spanish.

The lack of customer service and tendency to blame guests when their services fell short of what was advertised. The lack of leadership and accountability by management to understand how the mistreatment of certain guests may be a bigger issue and a violation of several laws. Management seemed oblivious.

Dog friendly place

Nice room , comfy beds, nice breakfast