Courtyard Chicago Midway Airport

The room was quiet, clean, spacious and featured very comfortable beds. It was conveniently located near a Starbucks and a Fridays.

All is new I like it

The receptionist was terrible on replying for room change request. One receptionist was looking for any available options while the other one stopped and started saying there are no options, all rooms are booked or being cleaned even without looking in the system. When I asked what if we can change the room later. She said you can’t once you check in to this room. We were left with no choice to stay in the room. Very unwelcoming reception.

Construction

I stay in one of the hotels in the same plaza on Cicero every year for north coast music festival during Labor Day weekend, but it was my first time staying at the courtyard. Clean room and property all around, lobby was quiet. Despite the construction it wasn’t too bothersome. I want to acknowledge the lovely black lady (Susan or Suzanne? ) for being so wonderful and a great help during my stay. She added on my bonvoy member info because I forgot to include it during booking, helped with updating a late check out for the booking, and even offered snacks when I came back in the middle of the night from the festival on the way to my room. She was so sweet and a great help. On the last day when I was checking out, a front desk lady with red hair named analia was very kind and helpful as well with providing a smooth check out process. I will be coming back!

I was charged for a smoking free environment fee when I do not smoke or vape.

Clean room, friendly staff

Nice hotel located in a safe area. Staff has been kind and accommodating.

Was given a room that was not cleaned after waiting 4 hours for it! Was told there was no rooms available for early check in, so we had someone else to call .. surprising there were rooms available, Pool water was murky we couldn’t see the bottom of the pool, we could smell loudly the essence of chlorine!