Spark by Hilton Houston near the Galleria

location

I booked a king size bed and it was confirmed by the hotel but gave me a 2 regular beds because it was the only room available

This property has mold and when I requested for a full refund to be given back, the person at the front told me this was going to take two days. After a week, they have stopped answering my calls. I cannot believe this hotel is listed here for booking when the entire facility is full of MOLD

Bueno

Consider keeping the indoor/outdoor cat- outdoors especially since it walks around the kitchen area throughout the day by the tables and eating areas. It also begs for food whenever you’re trying to get on the elevator or just sitting watching tv.

It wasn’t the best hotel, roaches was in the bathroom

Jackie was amazing, super friendly and professional. 5stars

The location was desirable, and the staff provided excellent service. While the room was clean, an unpleasant odor was detected. The carpet exhibited a damp quality, and the pull-out mattress was stained due to rust from the bed frame. Furthermore, the elevator was non-operational for a significant portion of our three-day, two-night stay.

Horrible customer service