Extended Stay America Suites - Kansas City - Overland Park - Quivira Rd

THIS HOTEL PURPOSELY OVERBOOKS AND THEN SENDS OUSTED GUESTS TO THEIR OTHER, LESS DESIREABLE, BUG-RIDDEN, FILTHY, UNFRIENDLY OTHER LOCATION 5 MILES AWAY. BEWARE!!! Made the reservation for a two night stay days in advance. The hotel called me about 2 hours before check in on the day of my arrival while I was traveling to tell me that they did not have a room for me. They offered to send me to their "nearby" location on Nall Ave. When I told them this was disappointing because I specifically chose the Quivira location as it was close to where I needed to be, they made it seem like they were "doing me a favor" by offering a room at their other hotel, a 10 minute drive away. I had no other choice but to accept the room at the other location (the alternative was to sleep in the street with my family or spend time while I was driving to find another hotel on a Friday night). When I checked in at the Nall Ave. location, the front desk referenced that THIS HAPPENS A LOT. Guests are sent from Quivira to Nall Ave because Quivira overbooks. Seems like a big scam to me. If I had known they were overbooked earlier than 2 hours before check-in, I may have been able to find my own alternate accommodations close to where I wanted to be. By the time I was booted from my reservation, I was kind of stuck going with their plan of moving me to Nall Ave. Furthermore, the Nall location had bugs in the room and was overall poor quality, even for a discount hotel. We cancelled our 2nd night once we had time to the next day to find more suitable accommodations. Please do not give this shady business your money! Find another hotel.

It wasn’t the best and wasn’t the worst. I definitely thought it would be better knowing that it was Overland Park but it wasn’t. Room was just ok cleaned, toiletries were sparse, breakfast was literally coffee and muffins, granola, and granola bars.

Close to where we needed to be

Booked King suite three weeks in advance. Got a queen. Same price!!! No tea coffee maker no flatware cabinets were empty, a tiny bit of shampoo. One bar of soap no hairdryer.

Nothing

The whole place was awful

I reserved & paid for a room with a king size bed. The only room available had queen size bed. No redeuction in cost could be had. Felt like a bait & switch.

Location was great.

Very old hotel. Floors and furniture were scratched. Needs updated.

Awful service! We got the broken room - broken computer desk. Sleeper sofa’s mattress smells so awful and very dirty! I requested to clean the room and get clean towels and bed sets. They never show up to give us clean towels or bed sets. They never show up to clean the room. We paid $400 for three nights in a dirty room. Awful service! Room #250.

Staff were friendly and professional. The location was walkable to stores and transportation.

too many mistakes were made on my reservation i did not have a bedroon, then when i got. abedroom it was dirty and i hve to go to another one. The whole thing took 45 min