The Commonwealth

What a hidden gem! A total surprise for a downtown hotel. First off, the staff is top notch! Our room or shall I say suite was huge and gorgeous! Furniture so comfortable, great workspace, coffee bar, mini fridge and microwave. Bedroom was huge with the most comfortable beds. We were also treated at their lounge area by a wonderful bartender named Quan. Great mixologist and from the kitchen we had the most incredible crab dip. More than enough for 3-4 people! And I still can’t say enough about their staff. We accidentally left our suitcases as we drove away to Washington and didn’t realize it until we got home. Their front desk manager helped us arrange to have them fed-exed to us and she personally walked the bags to the fed ex office. We can’t thank Laura Shirooni enough. She embodies all the best of what customer service should be.

Location

The room is dusty, the windows are dirty, one of the mattress is dented, the towels on the rack are dusty, the coffee machine isn’t working, no real cup but paper cup. AC too noisy. If turned off, room became stuffy. Carpet too old, bathroom door can’t lock, bathtub slippery, after one night sleep, I had backache and stuffed throat. Your toilet is also not flushing well, the wash basin doesn’t drain well…. In one note, I don’t see the room has been maintained.

Roomy

Not quite, near by street loud car around during the night all night And every door has squeezed sound

Amazing rooms and beautiful hotel. Very comfortable bed. Unfortunately, there is no visible management. No coffee at all in the hotel. "we are out.". No breakfast meats. I am not sure how you can be out with amazon and costco in Richmond. I waited outside the restaurant to learn they had minimal breakfast items. The young lady serving was alone and multiple tables dirty so new guests couldn't sit down. The valet "got sidetracked" and got someone else's vehicle. This made me rush to a meeting after waiting 25 minutes for my car.

Breakfast was very slow… and no drip coffee Waited almost an hour for what was good food