Corque Hotel, Solvang, A Tribute Portfolio Hotel

Great location and really clean

Nothing

Definitely recommended for staying in Solvang , the shuttle service and the staff giving out popsicles and complementary waters when in the pool area.

It was clean comfortable they offered bottled water. They offered coffee in your room in the bathroom was really nice

Nothing negative to say

Very well situated, beds comfortable , room quiet and lovely staff

N/A

Beautiful hotel, great location

We stayed at Corque Hotel for one night on Saturday, February 7. The property is lovely, but our experience with the front desk left us unexpectedly disappointed. We arrived shortly before 4:00 p.m. and were checked in shortly after 4:15 p.m., which was not an issue. At check-in, the front desk manager approved a one-hour late checkout (12:00 noon) for the following day, noting that Sunday was expected to be slow. We planned our morning based on that assurance after a very early airport run for a friend. When I called the front desk later that morning to confirm, I was told the late checkout was not approved or noted, and the staff declined to honor it or allow even a brief extension. So, I opted to speak to the assistant manager who reinforced this position without offering flexibility or attempting to resolve the misunderstanding. What made this difficult was not the time itself, but the feeling of having a management assurance withdrawn without empathy or flexibility. As a Marriott Bonvoy member, this was especially disheartening. A simple acknowledgment of the prior assurance, better internal communication, or even a short grace period would have gone a long way. Manager Nick later acknowledged the approval and handled the situation professionally, spoke with honesty and candor, and took steps to mitigate the situation, which we appreciated. Nick was exemplary. It is the lack of communication and compassion at the front desk that overshadowed an otherwise enjoyable stay.

Magnifique rien a dire parfait bien placé propre 👍

Tout était top