Hampton Inn Greenville I-385 - Woodruff Rd.

Almost 2025 ! TERRIBLE MANAGMENT!!!!! I'm a local!!!! I have been a Hilton Honors diamomd member for almost 2 decades. i live off of woodruff road. i refuse to let any of my people, friends , or family ever stay here again. THE MANAGMENT IS awful and disrepectful and liars!.

Smoker’s Paradise. If you like to light one up, this is the hotel for you. As soon as we entered the first set of doors, the waiting room reeked of cigarette smoke. This was not coming from the outside which did not smell of smoke. No, someone was smoking in the waiting room in full view of the front desk. Through the second set of doors, into the lobby, uneventful check-in. When we got off the elevator onto the fifth floor, the entire corridor reeked of cigarette smoke. We gave it a go and and tried our room, began to unpack but the smell also made its way into the room. Repack, down to the front desk, new room on the second floor, corridor also smelled of cigarette, entered the room and noticed an unpleasant body odor smell. Room had no clock. Small food particle stuck to the desk chair. Debris on the carpet near the night stand. I very rarely write bad reviews, but this hotel suffers from poor management and poor cleaning. We cancelled our second night.

When I walked into this hotel, I became depressed. It was old, drab and beige. And there was a floor to ceiling tarp up one wall. But we were far too tired from traveling to look for another hotel that night, so we booked a room. The hotel's phone didn't work which meant we couldn't call the front desk (even from our cell phones), the internet didn't work, and the room was really dark. We had hoped to sleep in but drilling started before 8:30. Also, each room in the hotel is pet friendly, so we felt a bit unclean. This is the last straw for me when it comes to Hampton Inns. They are just too outdated and can't compete with newer brands.

Bathroom outlet was making a clicking noise and AC unit would rattle

I really enjoyed my stay. I would stay at this property again!

My stay was good, though I had issues with my room being hot upon arrival due to the room below me having the heat on max. The hotel was under renovation, so it’s understandable that things happen, but it did make my first night somewhat uncomfortable. The staff were attentive and quick to work to solve the problem and by the second day, my room was back to a comfortable temperature.

I tried canceling this reservation for 4 days and no one would get back with me. This hotel has no power and still accepted my reservation.

BEWARE OF THIS LOCATION. I found out from a GM at another Hilton the price gouging, refund policies, and policies on closing reservations are up to the GM. This GM at this location obviously doesn’t care about you or your situation. There is a current waiver in SC due to Helene that recommends waiving cancellation fees per Hilton. We live in Greenville, SC, which suffered a lot of damage during the storm. My boyfriend and I both need wifi to work so we decided the best option was to book a hotel. We booked a Hilton hotel for the next two nights. We headed over to the hotel around 6 pm that night only to find they also did not have power. Not even back up power- the hallways, rooms, and lobby were pitch black. We decided to return to our home for safety concerns. The front desk attendant was working with a battery powered lantern and had a print out of reservations. The attendant told me that she would notify the GM that we would not be staying due to the power outage and that we wouldn’t be charged. Four days later, I have a charge on my credit card from the hotel. I looked at my Hilton Honors account and noticed the stay was marked as a late cancellation. We generally book with Marriot Bonvoy. I thought Hilton might change my mind but clearly, they still have poor customer service.

At check-in the computer was having problems. Would not allow keys to be made. Computer went down during key making process. Susan was very nice and let us into our room, but it took 3 hours to get a key.

Door was dragging on the bottom when entering room Stain on carpet in front of sofa