Clevelander Hotel

From the moment I arrived, my stay was elevated to something truly exceptional—and that was almost entirely due to the incredible professionalism and kindness of the overnight front desk manager, Kristy. Travel can be exhausting, especially arriving late at night, but I was immediately put at ease by her warm welcome, attentiveness, and genuine desire to help. What stood out most was not just efficiency, but the level of care. Every question I had was answered thoughtfully, every request handled quickly, and it was all done with a calm, reassuring presence that made me feel like a valued guest rather than just another check-in. At one point during my stay, I needed assistance outside of what most would consider “normal” expectations—and without hesitation, Kristy went above and beyond to make sure everything was handled seamlessly. That kind of service is rare. It wasn’t just about doing her job—it was about taking pride in creating a great experience. It’s easy to overlook overnight staff, but Kristy is truly the backbone of outstanding hospitality at this hotel. Her dedication, professionalism, and kindness left a lasting impression on me which is incredibly rare in today’s world where customer service seems like a lost art. Because of Kristy, I wouldn’t hesitate to return—and I will absolutely be recommending this hotel to others. I sincerely hope the senior level management team realizes how incredibly fortunate they are to have such an extraordinary representative of their establishment, and recognizes her efforts accordingly. Exceptional service like this genuinely deserves recognition. Thank you for making my stay unforgettable Kristy.

The only people who should stay in this hotel are young people looking to party. If you are anyone else, you should keep looking. The biggest issue by far is that there is an all day dance club in the hotel. The music starts about noon time and goes until 2:00 or 3:00 AM. You can absolutely hear it in every room. Even with a noise maker and earplugs, you may still find it bothersome. You simply cannot relax in this hotel unless you want to party to loud music. Ignore the pretty website pictures that show a couple relaxing in the pool. That pool is in the nightclub. We also had a service issue. The day manager was very helpful, empathetic and did make an adjustment to our bill, which we appreciated. But the evening staff was terrible. We needed new bedding, but the night managers showed no urgency or empathy to help us. It took over an hour and a half. It was a really disappointing experience overall. Just avoid this hotel.

Location

Price overrated

Lage am Ocean Drive

Die magere Ausstattung, der Ausblick auf die Wand, das Frühstück war ein Witz (harter Croissant auf Alu Blech), Bedienung im Essex House

The best hotel in ocean drive- the receptionist Michelle is the best- she will surely make your comfortable and memorable!

The location

The bathroom was basically in the bedroom which made it uncomfortable for 4 guests. The lobby was not impressive considering the hotel is legendary.

Great location

The service was amazing I arrived very early but they have the room available and Wellcome me to enjoy with no extra charge