Residence Inn by Marriott Cleveland Beachwood

Can't remember. Long time ago.

Clean place nice staff

Breakfast was good

whom it may concern,  Thank you for asking. My stay was not the very best, it was a nice hotel but it was not the nicest experience AT a hotel. Firstly I had to keep putting my garbage on the table because there was no bin in my room.  Secondly I kept asking for the maid to clean my room because nobody ever did and I stayed 4 days . Thirdly I needed amenities, the maid came pick up some towels and left never refreshed me I went to the front desk to complain the lady at the desk said that she would send someone to my room and she never did. Also from the first day I could smell the person that was using the sheets before me I am sure the sheets were not changed but I beared with it unfortunately. Therefore overall I would give the rating a two out of five or a two out of 10.  I was charged a fee of $80 and it was never returned to date. My desire was to bring my family back however I am no longer sure. But the breakfast experience was nice experience.  So excuse me for saying everything here I will find the time soon to rate your hotelo

Großes Zimmer mit kompletter Küche und großer Dusche

Viele Bereiche benötigen eine Renovierung

A nice, inexpensive guest laundry. Good selection of food at breakfast. It was quiet.

This hotel used to be a 5 but it has descended to a 1. I stayed there recently for 7 days, but in a previous stay, I began to see significant downward trend issues with the hotel. Marriott says rooms will be fully cleaned after 6 days, which means your room is not cleaned, towels are dirty, no soap, no coffee, no toilet tissue, trash not collected, and they tell you to keep it in your room. The refresh somehow doesn't somehow mysteriously refresh. There is a full kitchen in the room, so you can eat in your room, I asked for vacuuming at 2:00 p.m. after 3 days and I was told by the house supv no one was around for a hotel that is 24/7?? I wrote and called corporate. On my most recent stay, I checked in on April 30, after conversations with manager this time they cleaned my room, put me into an upgraded suite, as a Gold elite member with sheer curtains that have been glued together with glue, visible stains on the couch, telephone not working, (replaced) and sink with no stopper, that was always barely draining, with 4 pillows that smelled and had to be replaced. Surely she (the manager) must be kidding, but no! In addition to the saga, 2 days after I left Marriott, Marriott charged my card without authorization, it was $117.00 for a dog fee?? And I do not own a dog! I immediately called the hotel to inquire, the Front Desk (Jarred) was kind enough to give me an early check in (1:30 pm), he received my phone call and told me it was for a dog fee?! And I wrote Corporate again. I received a response from the hotel manager 30 minutes ago, (5/15) stating, "after review it was a mistake," I have stayed there for months and never had a dog, they should know that. I am waiting for that unauthorized charge to be reversed. Marriott needs to rethink their staffing, training, housekeeping policies, repairs, quality management processes, operating revenue and investments into the property. Redesign based on the customer experience. This is a good location, but it has deteriorated greatly under the misdirection of this management. A seven night stay should not be treated as an extended stay. I will never, never stay at this hotel again.

Good location, big room, and comfy bed.

Very worn with stains on carpets and dingy walls. Mold in the shower.

The staff was very friendly and professional. My room was very spacious and clean. Breakfast was a good selection.

There was a thumping noise throughout the night. My room may have been by a boiler room or something.